Refund Policy

What is your return policy? You are eligible for a product exchange if :

1. The item is faulty
2. We have delivered a wrong item

  • Returns must be made within 7 days from the date you received your products.
  • Wear and tear of coffee equipment’s are not acceptable for return and exchange.
  • Damaged items must be returned together with original box and receipt, in an original condition.
  • Item bought during promotional events (e.g. Cyber Sale) are not accepted for return and exchange.
  • Missing item during delivery, please contact us at sales@sinboonkee.com Our staff will assist you further on the matter.
  • Late delivery caused by unforeseen circumstances (i.e Natural disaster, COVID outbreak) or peak season are not accepted for return and exchange.

 

What will I get back?

You can choose either for a full refund to your Account or to exchange to a same price item.

How can I return my purchase?

Please email your inquiry to sales@sinboonkee.com with subject “Return Item”. We will assist you as soon as possible, Please allow 7 working days for your inquiry to be processed.

To make the process run smoothly and faster, do email your inquiry with picture(s) of your item(s) to best describe the matter & condition.

How long will it take?

Please allow a minimum of 1-3 working days from the date we receive your
return package to you.

How about postage charges?

Customer would have to bear the postage fee shipped back during the return
process.

For returns, please send to the following address:

354, Jalan Jelutong,
11600 Jelutong, Penang
(+6016) 4825887