Thank you for visiting and shopping at www.sinboonkee.com. Following are the Terms and Conditions that constitute our Shipping Policy.
Domestic Shipping Policy
Shipment processing time
All orders are processed within 3-5 business days. Orders are not shipped or delivered on weekends or holidays.
If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay for your order, we will contact you via email or telephone.
Shipping rates & delivery estimates
All orders will be shipped via DHL or SkyNet.
Shipping rates start from RM8.00 and final rate will depend on the total weight of the order. Final shipping charges for your order will be calculated and displayed during checkout.
Shipment Confirmation & Order tracking
You will receive a Shipment Confirmation email once your order has been shipped containing your shipping methods & tracking number(s). The tracking number will be active within 24 hours.
Customs, Duties and Taxes
Sin Boon Kee is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
Sin Boon Kee is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.
Please save all packaging materials and damaged goods before filing a claim.