• We partner with trusted courier services to deliver your orders.
• Shipping costs are calculated at checkout based on your location, order weight, and selected shipping method (e.g., standard or express).
• Standard shipping typically takes:
  • Malaysia: 3–7 business days.
  • Singapore: 5–10 business days.

• Orders are processed within 1–2 business days after payment confirmation.
• You will receive a tracking number via email once your order has shipped.

• Deliveries are made during business hours, Monday to Friday, excluding public holidays in Malaysia and Singapore.
• Please ensure someone is available to receive the package at the delivery address. We are not responsible for delays due to incorrect or incomplete addresses.

• For shipments to Singapore, any applicable customs duties or taxes are the responsibility of the customer.
• Orders within Malaysia are typically not subject to additional duties.

• We accept returns for products that are:
  • Damaged, defective, or incorrect upon delivery.
  • Unopened and in original condition (where applicable).
• Returns must be requested within 14 days of receiving your order.

• Personalized or custom-made products.
• Perishable goods or items with a limited shelf life.
• Items marked as “final sale” at the time of purchase.

1. Contact us at info@sinboonkee.com within 14 days of receiving your order, providing your order number and reason for return.
2. We will provide instructions for returning the item to our designated address in Malaysia or Singapore.
3. Return shipping costs are the responsibility of the customer, unless the return is due to our error (e.g., defective or incorrect item).
4. Once we receive and inspect the returned item, we will notify you about the approval or rejection of your refund.

• Approved refunds will be processed within 7 business days to the original payment method.
• Shipping costs are non-refundable, except in cases of our error.
• If you receive a refund for a defective or incorrect item, we may cover reasonable return shipping costs.

• Exchanges are subject to product availability. If you wish to exchange an item, please follow the return process and place a new order for the desired item.